Technology plays a huge part of our business lifestyle, which means when something goes wrong, it can be critical to get the device repaired as soon as possible.
At Trams, your deadlines are ours; our committed and technically skilled Help Desk will be on hand to deliver remote support. Through our Ticketing System we can monitor the timescale of raised faults, ensuring we keep to SLA’s and automatically escalate any unsolved issues to 2nd or 3rd level support staff.
We can also arrange collection of the device at your office, return once it's repaired. Meaning, your downtime is minimal.
Trams worked tirelessly and flexibly to support our constantly evolving requirements. Their calm and knowledgeable support resulted in a successful transition and very happy customers.”
IT and Operations Manager - Breakthrough Media
Support & Repair Portal
Customers wishing to book a hardware repair should use our online portal
For all other support incidents customers can raise an auto-support ticket be emailing support@trams.co.uk
For TramsCloud support email support@tramscloud.co.uk
This process generates a support ticket in our ERP system “Netsuite” that sends an auto-response to the client allowing you to track the progress of the ticket and allows you to provide any additional information or responses.
2022 Statistics
Apple Repair Centre
As an Apple Authorised Reseller for decades we have witnessed the positive impact Apple products have had on the commercial world. Should your Apple device encounter a technical problem we are fully qualified to deal with it. No matter the age of your existing equipment we will always endeavour to help service, repair or upgrade, to make sure you get the most out of your investment.
Configuration/Imaging
Our dedicated Configuration Centre is located in our central London warehouse, so we ensure a smooth and efficient transition from receipt to completion of goods.
![Repair icon](https://www.trams.co.uk/images/general/icon_solution_repairs-01.jpg)
Third Party Repairs
Our service team will take in faulty items from manufacturers including Dell, HP and Lenovo and manage the repair process with the manufacturer directly.
Help Desk
Trams operates a dedicated help desk, manned from Monday through to Friday 9.00am to 5.30 pm. Fully trained and certified staff are on hand to deal with all aspects of your IT need, escalating complex issues to 2nd or 3rd line Support.
Professional Services
We have significant market knowledge in Corporate & M&E environments to architect cost-competitive and compelling solutions.
Read moreLife Cycle Management
Trams provides ongoing services to support the complete lifecycle of your IT deployments, providing you with peace of mind and leaving you to concentrate on your company growth.
Read more