Cost-effective support to lower risk and safeguard core IT services and projects.
Our highly skilled teams work to complement our customer’s internal resources with services that include the following:
- Desktop & Laptop Installations
- Break Fix Maintenance
- Ad-Hoc Support
- System moves & changes
- On-Site staff
Our engineers work all over the UK and our effective maintenance services help to protect the delivery of IT services and projects.
Support & Repair Portal
Customers wishing to book a hardware repair should use our online portal
For all other support incidents, customers can raise an auto-support ticket by emailing support@trams.co.uk
For TramsCloud support email support@tramscloud.co.uk
Trams Pay-as-you-go Support Points
The Points scheme offers you highly flexible support for operating systems and selected popular applications. Working much like a telephone card, points only expire after 2 years, and they are debited only when used – this means that you are not tied into annual support contracts. Suited to organisations of all sizes from single users upwards. If you require same or next day guaranteed response we can do that for you.
Trams conducted and organised a 1,000 machine rollout. The project required onsite engineers for the duration, installation to desktop, data migration, user set-up and any training that was provided.
European and UK rollout with thousands of devices including Dell, Apple & HP Desktops / Laptops over the last 5 years; including warehousing, configuration, software imaging and asset tagging in the London facility.
Following a potential threat we provided onsite support for over 3,000 machines, ensuring the devices weren't affected by any malicious software. Trams also provided consultancy on shortfalls for future issues.
Maintenance
Annual On-Site Support on both Hardware and Software. 4 Hour and 8 Hour response but can tailor specific support contracts to suit. Remote support is available too. Our tailored support contracts would contain these services as an example:
- Guaranteed support times
- Parts and Labour
- Replacement/Loan equipment
- Streamlined escalation procedure
- Comprehensive spare parts inventory
- Telephone support and online diagnostics
On Site
We have a range of Technical staff that can assist your IT dept when required- Desktop support through to Disaster Recovery.
Support Points
If you don't want to be tied into an Annual contract, then purchasing a batch of points for support when you want it, maybe just what you want. Debited only when used, they last for up to 2 years. Suitable for organizations of all sizes.
Stock Holding & Configuration
We have a bonded facility where we hold equipment ready for call to clients. We can upgrade equipment if required with additional memory, Hard Disks, SSDs, Cache and so forth, alongside installing customers' software load sets and asset tagging of hardware.
Insurance and Extended Warranty
We offer a Trams three year extended warranty on Apple Macs and Macbooks, and an insurance-backed service for accidental damage and theft.